Looking for a rewarding job that values your communication skills? Call Handler positions at The Best Connection Group Limited in Cleckheaton, UK, offer competitive hourly pay (typically £10.45–£11.47), full-time, permanent employment, and opportunities for career growth.
No formal experience is required just a positive attitude and willingness to learn. These roles are on-site in a call center environment, giving you the chance to work directly with a supportive team while gaining hands-on experience in customer service.
Details:
- Company Name: The Best Connection Group Limited
- Location: Cleckheaton, UK
- Position: Call Handler
- Job Type: Full-Time, Permanent
Job Overview:
As a Call Handler, your main responsibility will be to manage incoming calls from clients and candidates. You’ll provide information, answer questions, resolve issues, and ensure every caller has a positive experience. Your work directly contributes to the company’s reputation for excellent customer service.
Responsibilities:
- Answer calls promptly and professionally.
- Assist clients and candidates with job vacancies, applications, and general inquiries.
- Assess caller needs and direct them to the right department.
- Maintain accurate call records and documentation.
- Handle complaints with patience and empathy.
- Follow communication scripts and company guidelines for consistency.
- Collaborate with colleagues to resolve complex queries.
- Stay updated on company policies, procedures, and vacancies.
Required Skills and Qualifications:
Education & Experience:
- No formal education required.
- Previous experience in customer service or call centers is a plus.
Key Competencies:
- Excellent verbal communication.
- Active listening and empathy.
- Patience and problem-solving skills.
- Ability to multitask and manage time effectively.
- Basic computer skills and familiarity with call center software.
- Positive attitude and customer-focused mindset.
- Comfortable in a fast-paced, dynamic environment.
Training and Development:
The company provides comprehensive training for all new Call Handlers. You’ll learn company procedures, communication techniques, and customer service best practices. Continuous professional development opportunities are offered to help you grow in your career.
Working Hours and Environment:
- Work is in a professional call center environment.
- Shifts may include daytime, evening, and weekends to ensure full coverage.
- You’ll be part of a supportive and collaborative team.
Inbound Call Handler Jobs:
Inbound call handlers respond to incoming customer calls, addressing inquiries and providing solutions. Strong listening skills, patience, and problem-solving abilities are critical. Roles exist in customer service, technical support, and healthcare sectors. These positions provide a foundation for growth within call centre operations.
Outbound Call Handler Jobs:
Outbound call handlers initiate calls to clients for sales, surveys, or follow-ups. Confidence, persuasive communication, and professionalism are key. Positions are available in sales, marketing, and service industries. Many roles offer incentives and career progression opportunities.
Helpdesk Call Handler Jobs:
Helpdesk call handlers assist customers with technical issues, troubleshooting, and guidance over the phone. Strong problem-solving, technical knowledge, and communication skills are essential. These roles exist in IT, software, and service companies. Career paths may lead to technical support specialist or managerial positions.
Call Centre Agent Jobs:
Call centre agents handle customer inquiries, complaints, and provide solutions across various industries. Patience, clear communication, and multitasking abilities are critical. Roles exist in both inbound and outbound call centres. Many positions offer training, incentives, and career growth opportunities.
Customer Service Call Handler Jobs:
Customer service call handlers focus on ensuring client satisfaction through timely and effective support. Responsibilities include addressing complaints, providing information, and guiding customers. Empathy, professionalism, and patience are essential. These roles are available across multiple sectors, with opportunities for promotion.
Check Also: Guest Services Team Roles In The UK
Call Centre Jobs:
Call centre jobs encompass a wide range of roles, including customer support, technical assistance, and sales. Strong communication, multitasking, and problem-solving skills are crucial. Opportunities exist in various industries, offering stable employment and career growth. Many positions provide training and performance-based incentives.
Telephone Operator Jobs:
Telephone operators manage call routing, answering inquiries, and providing information to callers. Efficiency, accuracy, and strong communication skills are essential. Roles exist in offices, hospitals, and customer service centres. These positions serve as an entry point to careers in administration or call centre management.
Benefits:
- Competitive Salary
Call Handlers in the UK can earn a competitive hourly wage, with opportunities for overtime and performance-based bonuses. This ensures financial stability while building your career. - Visa Sponsorship Opportunities
Certain employers provide work permit or visa sponsorship, making it easier for international candidates to work legally and securely in the UK. - Comprehensive Training
Employers offer full training programs to help you excel in your role, even if you have little prior experience in call handling or customer service. - Career Growth Prospects
Many call centers provide clear paths for promotion, allowing you to advance into supervisory or specialist positions over time. - Flexible Working Hours
Shifts often include daytime, evening, and weekend options, helping employees balance work with personal commitments. - Supportive Work Environment
Call Handlers work in professional, team-oriented environments that encourage collaboration, learning, and employee wellbeing. - Additional Employee Benefits
Depending on the employer, you may also receive perks like health insurance, paid leave, performance incentives, and staff recognition programs.
How to Apply for Call Handler Jobs in UK with Work Permit 2025?
To apply, visit The Best Connection Group Limited’s official website or contact the HR department directly. The process may include submitting your resume, completing an application, and attending interviews or assessments.
Conclusion:
Call Handler roles at The Best Connection Group Limited offer competitive pay, visa sponsorship opportunities, and full training for all experience levels. These positions provide a supportive work environment with flexible hours and clear career growth paths. If you enjoy helping people and communicating effectively, this is an ideal opportunity to build a rewarding career in the UK.
Frequently Asked Questions:
What is the typical salary for a Call Handler in the UK?
Salaries for Call Handlers in the UK vary depending on the company and location. On average, hourly rates range from £10.45 to £11.47.
Do I need previous experience to apply?
While prior experience in customer service or call centre roles is advantageous, many employers provide full training for candidates who demonstrate strong communication skills and a customer-focused attitude.
Are there Call Handler jobs in the UK that offer visa sponsorship?
Yes, there are Call Handler positions available in the UK that offer visa sponsorship. For instance, companies like Verisure and Clearanswer Call Centre Ltd are currently hiring and may consider visa sponsorship for qualified candidates.
