Control Room Operator Job in UK at Yodel 2025 – Apply Now

Yodel is currently seeking a Control Room Operator for its Hatfield depot. This position is critical for the coordination and supervision of real-time delivery operations. The optimal candidate will possess a high level of analytical proficiency, the ability to make rapid decisions, and the ability to operate in a fast-paced logistics environment.

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Key Points:

• Job Title: Control Room Operator Job in UK at Yodel
• Job Location: Welwyn Hatfield, Hertfordshire, AL10 9TR, UK
• Employer: Yodel
• Job Type: Permanent
• Salary: £23,774 per year
• Experience: 1–2 years
• Education Requirement: General education (High School Diploma or equivalent)

Qualifications and Skills:

• A high school diploma or an equivalent qualification
• Operational or control room experience is advantageous.
• Proven ability to make decisions and solve problems
• Exceptional written and verbal communication
• Proficient in the use of computer systems and monitoring instruments
• Capability to operate in a high-pressure environment while simultaneously working on multiple tasks
• Strong data analysis skills and a focus on detail
• Working hours are adaptable, including weekends and holidays.
• It is advantageous to possess an understanding of health and safety regulations.

Key Responsibilities:

Operational Monitoring:

• Utilize delivery systems and monitoring tools to monitor real-time performance.
• Monitor the movements of parcels and the locations of vehicles.
• Identify and promptly resolve any delivery issues that may arise.
• Collaborate with drivers and field crews

Incident Management:

• Address incidents that impact delivery operations.
• Collaborate closely with the operations and customer service teams
• Elevate critical issues to the appropriate stakeholders.
• Guarantee accurate documentation and prompt resolution

Communication and Coordination:

• Maintain efficient communication with transporters and depot personnel
• Offer real-time updates on performance and delays
• Collaborate with other control room operators to ensure that shift transitions are seamless.
• Collaborate with cross-functional teams to optimize operational efficiency

Data Analysis and Reporting:

• Examine critical performance indicators (KPIs)
• Produce consistent operational data reports
• Emphasize areas for improvement and trends
• Maintain precise records of incidents and resolutions.

Health and Safety Compliance:

• Adhere to health and safety regulations
• Ensure that safety protocols, including speed limits, are adhered to.
• Promptly report any safety concerns or incidents.

Benefits of Job:

• Stable Employment: Yodel, a prominent delivery service provider in the United Kingdom, provides dependable and long-term employment opportunities.
• Competitive Salary: Yodel’s control room operators are compensated at a reasonable rate, with the possibility of shift premiums and overtime pay.
• Modern Work Environment: Yodel’s control rooms are outfitted with sophisticated monitoring and communication systems to ensure the smooth operation of the business.
• Career Development Opportunities: This position may result in advancements to senior operator, team leader, or operations management positions depending on performance.
• Training and Development: Yodel offers comprehensive training to assist you in the acquisition of a comprehensive understanding of its systems, safety protocols, and dispatch procedures.
• Flexibility of Shifts: The position typically affords the opportunity to work on weekends and evenings, which may accommodate a variety of lifestyle requirements.
• Collaborative Workplace: Work in a supportive environment with clear communication channels and team-oriented colleagues.
• Health and Safety Compliance: Yodel adheres to the safety standards of the UK workplace to guarantee a secure and regulated work environment.
• Paid Holidays and Leave: In accordance with labor laws, employees are entitled to paid annual leave, illness days, and UK public holidays.
• Pension Contributions: Yodel contributes to employee pension schemes, thereby assisting in the development of financial security for the future.
• Employee Discounts: Through employer reward programs, employees may qualify for discounts on Yodel services and promotions.
• Healthcare Access: The National Health Service (NHS) is available to employees who are legally employed in the United Kingdom for medical services.
• Job Satisfaction: Control room operators are essential in guaranteeing accurate and punctual deliveries, as they are situated at the core of the logistics operation.
• Diverse Workforce: Yodel fosters diversity and inclusion by providing a welcoming environment for employees from all backgrounds.
• Technology Exposure: Acquire experience with real-time communication tools, logistics software, and tracking systems that are employed in professional dispatch operations.

How to Apply For Control Room Operator Job in UK at Yodel?

Interested candidates can apply for the Control Room Operator position at Yodel in Hatfield by visiting the official careers page or designated job application portal.

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Conclusion:

The Control Room Operator position at Yodel in Hatfield provides a valuable opportunity for individuals with an expertise in operational monitoring or logistics to contribute to a fast-paced and dynamic work environment.

This permanent position is an excellent opportunity for candidates seeking to advance within the logistics sector, as it offers a lucrative salary and the opportunity to play a critical role in ensuring the smooth operation of delivery logistics. Don’t lose the chance to apply if you possess the necessary qualifications and are prepared to assume a role that is both challenging and rewarding.

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